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Jarvis Restoration

527 inquiries |
Fire Damage Restoration Services

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1393 Calle Avanzado
San Clemente, CA 92673 | Get Directions

(949) 362-5388

http://www.jarvisrestoration.c...

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/14/2022 Anthony A.

Had water damage and Do it Right Plumbers called them in to take care of the water under the laminate flooring.

Apparently, their water detection instruments cannot detect water under a vapor barrier. I had to have all my laminate flooring removed due to water flowing under the water barrier throughout the hallway, bathroom, front entrance way, dining room and kitchen. I am now sitting with approximately $8,000 worth of damaged flooring that sill had water under it for 3 months and it was not found by them but by my contractor after we were told there was no moisture detected.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Jarvis Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Jarvis Restoration offers a full line of restoration services, specializing in water damage.

Primary Contact:	Steve Jarvis (Vice President)
Business Started:	5/9/1994
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 784895
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Dry It, Inc.

Dryit, Inc.

Websites:
There are no additional web sites.

Contacts:

Douglas Nelson Jarvis, JR (CEO/President)

John A. Kishimizu (Accounts Receivable Rep.)

Skip Jarvis (President)

Other Categories:

General Building Contractors

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