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Reputation Report

J.D. Byrider

74 inquiries |
Used Car Dealers

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4824 West Waco Drive
Waco, TX 76710 | Get Directions

(254) 300-5377

https://www.jdbyrider.com/deal...

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/17/2018 Tina B.

JD Byrider knowingly sold me a car that had a salvage title and they had rolled back the speedometer.

JD Byrider knowingly sold me a car that had a salvage title and they had rolled back the speedometer. They insisted that I get their insurance but I wanted full coverage through my own insurance company. When I went to obtain that insurance they informed me that it could not and would not be able to hold full coverage on that vehicle because of the salvage title. JD Byrider also made up a fraudulent report to show me on the vehicle car fax report. I advised them I would be bringing the car back on Saturday which was December 15th. They tried to get me to keep it until the 22nd so I would have to keep it. I want it to be known because they put that same car back on the lot to resale it to someone else. They also did my daughter Kimberly the same way then ended up repo it after she waited the ten days for lack of payment when they in fact told her not to pay. They then kept her down payment and resold the car.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against J.D. Byrider closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is used car dealers.

Primary Contact:
Business Started:	N/A
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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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