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JibJab Media, Inc.

311 inquiries |
Online Retailers

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13428 Maxella Avenue
Marina Del Rey, CA 90292 | Get Directions

(310) 664-1971

http://www.jibjab.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/15/2014 Bob H.

JIBJAB STINKS!

JIBJAB officially STINKS! I made a complaint about the cost of their downloads and they cancelled my account. At this rate they'll be out of business soon! They solicit feedback and when it's critical they act like children. Take the ball and go home. How juvenile. This is how you run a business...WOW!?

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against JibJab Media, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

JibJab Media, Inc. is a digital media company specializing in creating custom designs and producing world-class original entertainment on the internet.

Primary Contact:	Gregg Spiridellis (CEO)
Business Started:	10/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

JibJab Media

JibJab Bros. Studios - HQ

Websites:
There are no additional web sites.

Contacts:

Customer Support

Alexandra

Corey Shiffman

Addresses:

1739 Berkeley Street, Santa Monica, CA, 90404-4119

228 Main Street, Suite 4, Venice, CA, 90291

4121 Redwood Avenue, Los Angeles, CA, 90066

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