Find a reputable business?

Reputation Report

Jiffy Lube

40 inquiries |
General Auto Repair Services

File Complaint

5859 Pendleton Pike
Lawrence , IN 46226 | Get Directions

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/8/2021 Marcella O.

I'd like for them employees to be held accountable so they'll never treat customers that way again.

Pulled up to get oil change and the signs indicating they're open were on and visible. I went to walk into store to purchase an oil change and they left me standing at the locked front door for about 15 minutes as they continued to work on cars. Its extremely frigid this afternoon and someone could've came to help us instead of watching us stand there. Then after the 15 minutes someone finally came due to the annoyance of my knocking and rudely stated they'll get with me after finishing their cars. I understand there is work to be done but we weren't checked in or anything. We were only told to sit in our vehicle and they'll get with us when they're done. Never stated how long until we could be seen for an oil change and then proceeded to slam the bay door in frustration. I am extremely agitated as to my experience at 5859 Pendleton Pike Lawrence, Indiana. The time is currently 12:24 and under no circumstances should the customer's access door should be locked. I understand you're busy but you still have to uphold standards to all customers. Not just the ones who are already in the bay. I understand your busy, but at least give us an estimated time we can be seen. We should be able to pay and then have the info as to how long it will take before we are next. I've been a store manager plenty of places and that is bad business ethics. I will never come back to this place at anytime and I will spread the word about my horrible experiences due to laziness or what have you.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Jiffy Lube closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is general auto repair services.

Primary Contact:
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Jiffy Lube?
Contact them directly!

Request Quote

Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile