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Reputation Report

JJ and B Pools

177 inquiries |
Pool and Spa Maintenance Services

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75090 St. Charles Place, Suite C
Palm Desert, CA 92211 | Get Directions

(760) 322-1515

http://jjbpools.com

Monday-Friday 7:00 a.m.-12:00 p.m.
and 1:00 p.m.-5:00 p.m.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/5/2016 Dennis/Patricia K.

Very professional. A job well done.

Jose, I was very skeptical that you and your crew could finish our job in the time allowed. My husband assured me that it could be done. You proved him right and me wrong. You and your men were very professional. You arrived on time and worked long, hard days in the heat. Clean up every night was exceptional. I can't say enough about you and your team. Thank you for a job well done. Dennis and Patricia Kelly Rancho Mirage

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against JJ and B Pools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are a full-service, residential and commercial pool company in the Coachella Valley. Our services include pool maintenance and cleaning, equipment repair and remodeling.

Primary Contact:	Jose Vargas (President)
Business Started:	8/6/2008
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Licensing

California State Contractors License Board

Verified License

License Number: 920450
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

JJ & B Pools

J J B Pools

JJB Pools, Inc

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 595, Cathedral City, CA, 92235

767 S.Williams Road, Palm Springs, CA, 92264

69666 Cypress Road, Cathedral City, CA, 92234

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