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JLM Environmental

843 inquiries |
Asbestos Testing Services

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15200 Grevillea Avenue, Suite B
Lawndale, CA 90260 | Get Directions

(310) 978-8281

http://www.jlmenvironmental.co...

Monday - Friday 7:00am - 5:30pm
24 hour emergency service available

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/25/2021 COLEEN A.

Both their asbestos and lead tests were rejected by our HOA.

Our HOA required asbestos and lead testing for renovations of our unit prior to sale and we contracted with JLM. Our HOA rejected both tests as insufficient and JLM refused to come back to do testing to the HOA's standards. We had to contract another licensed company to do the asbestos and lead testing to HOA standards and the test result were approved by our HOA. After posting my initial review, JLM's owner, Jon, contact me and was very apologetic for the experience I had with his team. I appreciate his follow-up, although it was unfortunately 2 months after our initial issue. I have no doubt that if I had been able to speak with him in November when this occurred, the outcome for us would have been different and we might not have had to pay for a new company to do the testing. Thank you for your professionalism and integrity Jon.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against JLM Environmental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

JLM Environmental provides testing services for asbestos, lead, mold and randon.

Primary Contact:	Jonathan Massey (Owner)
Business Started:	6/25/2010
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Licensing

California State Contractors License Board

Verified License

License Number: 949259
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Massey Construction

Websites:
There are no additional web sites.

Contacts:

Jenny Massey

Dana Peters

Other Categories: