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Joann Larue Mackenzie

309 inquiries |
Tile Contractors

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25330 Silver Aspen Way #916
Valencia, CA 91381 | Get Directions

(310) 595-5988

Please contact the business to schedule an appointment.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/6/2018 Bob & Sylvia F.

I wouldn't hesitate to use them again, their price is right and they carry good product!

They put our counter tops in our kitchen, hallways & bathrooms. We are very happy with the outcome, the job looks great. From the time they came and measured to installation and completion, everything was done timely and professionally. She was referred to us by the General Contractor. We are extremely happy, they even cut out some cutting boards from the extra material. It was a nice gesture on their part. We absolutely recommend Joann Larue Mackenzie. I wouldn't hesitate to use them again, their price is right and they carry good product!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Joann Larue Mackenzie closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

JoAnn MacKenzie provides professional, licensed tile contractor services in Southern, California. Specializing in counter-top fabrication and installation. Materials available: Quartz (Silestone, Cambria, Caesarstone), Dekton, Granite and Marble.

Primary Contact:	Joann Mackenzie (Owner)
Business Started:	7/10/2017
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Licensing

California State Contractors License Board

Verified License

License Number: 1028788
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Counter Tops Retail

Kitchen and Bathroom Remodeling

Flooring Contractors

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