Just Host.com ratings, reviews and complaints - Website Hosting Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a variety of billing and refund related issues. Customers complain that previously undisclosed fees are added to billings, or that advertisements for service at $3.95 per month failed to disclose that in order to get the discounted rate, customers must agree to be billed two years in advance. Other complainants allege they were unable to send emails or were advised that they must upgrade their service in order for basic services to function properly. Many customers complain they are unable to communicate with the company to resolve problems due to the company's email only policy, or that tech support does not resolve problems. Some complainants allege the services are not as represented, or that the company falsely advertises a 90% uptime rate.

The company responds to complaints by issuing refunds or partial refunds and agreeing to close accounts along with apologies for any inconveniences. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Just Host.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our company's business is providing website hosting services.

Primary Contact:	Gary Engel (Sr. Vice President, Sales and Customer Support)
Business Started:	3/27/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

justhost.com

Websites:

http://www.justdevelopit.com

Contacts:

Laura Mew (Refund Processing Assistant)

Shimon Bakshi (Customer Service Manager)

Jacob R (Executive Response Team)

Eric White

Reputation Report

Just Host.com

Complaints and Resolutions

Other Information