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Just Imagine Wedding & Events

  148 inquiries |
Wedding Consultants and Arrangement Services |   Business Alert

1440 3rd Street, Suite D-1
Riverside, CA 92507
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(951) 785-7976

http://www.justimagine.com

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege unfullfilled contractural obligations, and dfificulty obtaining refunds. Some clients complain that entertainment provided, or decorations used were not as ordered. Other customers allege they were charged large advance payments for future planned events, and are now unable to reach the company. Most complainants request refunds.

The company responded in a few cases by disputing the allegations and denying refund requests. One complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against Just Imagine Wedding & Events closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing wedding and event planning services.

Primary Contact: Christal Reyna (Owner )
Business Started: 2/5/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When planning a wedding or other memorable event, we routinely advise consumers to decide exactly what style of event you want (for example, big or small, formal or informal, winter or summer) and begin planning as far ahead as possible. A big wedding can take months to plan. Many books and magazines are available that offer ideas as well as checklists and timetables.

Make sure and research businesses you are considering working with. Ask for references, talk to other couples to learn about their experiences. Since many services and merchandise must be purchased or ordered months in advance, you want to deal with well-established and financially stable businesses that will still be around when your wedding day approaches. Don't just hire the least expensive company.

Review samples of the service provider's work before booking. For example, attend performances of the band or DJ at another event. Look at photo albums or videotapes done for other couples. Get descriptions of or try to sample menu items and checkout samples of flower arrangements.

Obtain a written contract for everything. The various contracts should delineate exactly what is included and not included in the price. For example, will the caterer or reception hall provide dinnerware, linens, chairs, and tables? Does the price of the photos include engagement pictures, an album, or proofs? Are the names of band members and song lists included in the entertainment contract? Does the contract from the florist include delivery and set up times? Be particularly clear about the policies and penalties for canceling or changing your plans. Also find out if the business might make substitutions for what you requested. Finally, confirm all services one or two weeks prior to the event. You don't want any unpleasant surprises on your wedding day.

Other Considerations

This company's owner, Christel Reyna, also previously operated another wedding planning company called Ivy House Weddings. This company earned earned a negative rating with the BBB based on failure to respond to customer complaints. Ivy House Weddings reportedly ceased operations without notifying current customers.

Our files show now show disconnected phone numbers, returned mail or both. This company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Just Imagine Decorations
Ivy House Weddings by Christel Reyna
La Reyna Catering and Barbecue
Just Imagine
Just Imagine Decorations and Ballons

Websites:
There are no additional web sites.

Contacts:

Rafael Reyna (Owner)
Ralph Reyna (Owner)

Other Categories:

Addresses: