Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/29/2022 Laura S.

This company needs to go back to school and learn and understand how to pump

I had explained that this was the 2nd time in 3 weeks that we pumped the septic. He pumped and said distribution box may be plugged up (tree roots he thought). He said have to dig down about 4 feet to get to it. He said if I do it you will be paying a lot. So we paid someone to dig down and no distribution box. I called to tell Justin several times and left several messages. Absolutely no call, text or e-mail. He charged $950.00 to pump he stated because he had to use 2 hoses. Another time he charged $550.00 to access problem. This company needs to go back to school and learn and understand how to pump, clean and to cover the septic back up. They should recommend that one gets a cover on the septic to be able to access it easily when needed. I will never ever do business with Just-in-time with owner: Justin ever-EVER EVER EVER AGAIN. $950.00 to pump is outrageous sequoia septic told me on 9-28-22. Sequoia charges $450.00. They will be repairing my system! They are the experts!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Just-in Time Septic Pumping closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides septic tank installation, repair, and cleaning services.

Primary Contact:	Kirsten Cicairos
Business Started:	N/A
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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Justin Cicairos (Owner)

Other Categories:

Septic Tanks and Systems Cleaning and Repair Service

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