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JustAnswer LLC complaints

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440 N Barranca Avenue, #7508
Covina, CA 91723 | Get Directions

(800) 509-5721

http://www.justanswer.com

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Total Amount in Dispute:
$5,872.00

Total Amount Settled:
$4,157.00

Complaint Experience

97%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

92 complaints against JustAnswer LLC closed in last 3 years.

Complaints	Type of response
56	Making a full refund, as the consumer requested
1	Making a partial refund
31	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

92 complaints against JustAnswer LLC

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3/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $51.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

It's an online service that requires you to pay $5 to connect but no clear membership charges until you connect and you get strike with membership fee of $46 and they claim no refund. I was on the website for less than an hour when I realized so I cancelled not knowing that I was already charged I checked my account no charges expects $5 connect fee but this morning found out I was charged $46 and they refuse to refund Resolution Sought Refund and also change the term of connection to make people aware that connecting means signing up for membership

Company Response

3/12/2025

Hello Joseph, Thank you for sharing your review of your JustAnswer experience via Business Consumer Alliance. We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE Upon review, your $46 payment has been cancelled on March 10, 2025. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected] or 1-800-986-5038

3/19/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $46.00 Amount Settled: $0.00

Customer Complaint

3/6/2025

I found them online trying to find a new attorney and was told there's $5 fee refundable which I did but later on I see they also charged $46 for a membership I never authorized and when contacting them they refuse to refund the $46! Many others have reviewed the same problem which I didn't see until after the fact Resolution Sought Shut down! They are and still scam people

Company Response

3/7/2025

We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details. I've processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-941-1229

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