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Justin Moving

67 inquiries |
Moving and Storage Companies

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1508 Falcon Drive
Desoto, TX 75115 | Get Directions

(972) 782-4111

http://duncanvillemovers.net

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/5/2018 Donna P.

I believe he just wanted more money and thought he could get away with pressuring me into paying more.

Called business and set up a schedule with James Harris for Saturday, June 2, 2018 at 3:00 p.m. for movers to be at my home address in Cedar Hill. I was quoted $100.00 an hour with an $85.00 fuel charge. Extra expense of $300.00 to move an upright piano of $300.00. Movers arrived at 1:30 p.m. ahead of schedule and I received a call they were at the house. I was not at the house until 2:00 p.m. which was the time I needed to get boxes and furniture to ready to move. I finally received a call back from James Harris who said he was the owner. I was very upset because I expected the moving to take several hours and by that time about 3:00 p.m. Mr. Harris said he had scheduled them to be there at 2:00 p.m. He said I yelled at him and would not have his movers come back. I had furniture and boxes that he had already agreed to move and I believe he just wanted more money and thought he could get away with pressuring me to pay for the extra time. I think he is un-reliable and is not good at keeping his word. I want my issues documented for Justin Moving company's record so some another person doesn't have the same issues the day of the planned move.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Justin Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is moving and storage companies.

Primary Contact:	James Harris (Owner)
Business Started:	N/A
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Justin Moving Company

Websites:
There are no additional web sites.

Contacts:

Janet Harris

Addresses:

606 Oriole Blvd # 310, Duncanville, TX, 75116-3500

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