K2 Scuba

No stars for K2

I am writing this to save others the pain of shopping with K2. Don't get sucked in by their 365 day return guarantee, especially if you live in a country other than the US. I ordered a medium tall wetsuit from K2 at full price, but I received a medium. I emailed the company repeatedly since August last year and only received intermittent replies, all promising to take care of the issue, but with no follow-through. Eventually, Tevis asked me to look into getting the wetsuit altered so that they wouldn't have to pay the postage back to the US (K2 would foot the bill for it to be altered). So, although I felt that I was entitled to a replacement for FREE seeing it was their mistake, I stuffed around emailing the company they gave me the contact details for, only to be told that the wetsuit couldn't be extended because of the special seams! When I passed that info on to Tevis I received no reply and have had no reply to any emails since then. I finally gave up after 5 months of trying to get justice and not being able to use my wetsuit. I think that their customer service is soooo BAD that I wanted to warn others. If this site allowed me to give K2 less than 1 star rating overall, I would've given them zero. I ordered another product from LeisurePro and found their service to be immaculate. I hope this review will help someone else! I will consider lodging a formal complaint for this issue to be resolved.

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