Kaplan Higher Education ratings, reviews and complaints - Vocational Schools

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kaplan Higher Education closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Kaplan College offers trade and vocational courses that offer the training and knowledge required to help you reach your goal of acquiring a better career.

Primary Contact:	Dean Waller (Associate Regional Dean)
Business Started:	8/7/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Maric College

Kaplan College

CEI College

Computer Education Institute

Southern California College of Court Reportin

Websites:

Contacts:

Amir Baniassad (CEO)

Roger Cranmer (Executive Director)

Mustapha Belayachi (Executive Director)

Kevin Quirk (Asst Executive Director)

Dennis Manzo (Executive Director)

Carl Christopher (Manager/Executive Director)

Addresses:

6180 Laurel Canyon Blvd. Suite 101, North Hollywood, CA, 91606

4040 Vine Street, Riverside, CA, 92507

2475 East Tahquitz Canyon Way, Palm Springs, CA, 92262

Reputation Report

Kaplan Higher Education

Complaints and Resolutions

Other Information