KDS USA, Inc. ratings, reviews and complaints - Computer Equipment, Parts, and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants generally allege dissatisfaction with the quality of the operation of the computer systems, monitors and difficulty getting problems corrected. Some complainants allege the company fails to honor warranties and replace defective computers. The company responds to complainants by offering an explanation of their warranty provisions, explaining to customers that the product was past the 90 day warranty limit or by making account adjustments. A few complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against KDS USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling computer monitors, components and electronics.

Primary Contact:	Patty Bueno (Customer Service Manager)
Business Started:	1/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company does state on their website that the product warranty is a standard refurbished warranty and lists the warranty exclusions. The warranty offers to repair or replace the product.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Korea Data Systems

K D S, USA, Inc.

Websites:
There are no additional web sites.

Contacts:

Joe Loo (Customer Service Manager)

Customer Service

Patricia Bueno (Customer Service, Supervisor)

Addresses:

12300 Edison Way, Garden Grove, CA, 92641

Reputation Report

KDS USA, Inc.

Complaints and Resolutions

Other Information