Find a reputable business?

Complaints and Resolutions

Home Automobile Insurance Services Kemper Corporation Complaints and Resolutions

Kemper Corporation complaints

Read Complaints File Complaint View Full Report
200 East Randolph Street, Suite 3300
Chicago, IL 60601 | Get Directions

(866) 860-9348

http://kemper.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,013,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Read More

Complaint Closing Statistics

5 complaints against Kemper Corporation closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

5 complaints against Kemper Corporation

Sort by

8/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/17/2024

I was rear-ended by a driver with Kemper insurance on the morning of 7/12/24. The drivers insurance card was out of date so I'm not sure if they have insurance. I filed a claim and was appointed Patricia Rosales as my adjuster. She did call me but would not give me any details on how to proceed or even if the other driver had valid insurance. I cannot get Patricia or her supervisor Amy Doyle to respond to my repeated phone calls. I have no idea if Kemper is going to cover my medical, rental car, or to fix my car and I'm not getting any assistance with my claim. Resolution Sought Have someone at Kemper actually do their job

Read More

Company Response

7/25/2024

To Whom it May Concern, Infinity County Mutual Insurance Company is in receipt of the complaint from Business Consumer Alliance dated July 17, 2024. The complaint was filed by the claimant, Mr. Sides, four days after the loss. The claim was reported to us on July 12, 2024 by the claimant, Mr. Sides. A statement was obtained from Mr. Sides on July 12, 2024. We attempted to contact our insured on July 12, 2024 via phone, text, and mail. We also contacted our insured's agent for assistance with contacting our insured. Estimates were requested for both the insured and claimant vehicle's that day, as well. Estimates were completed on July 15, 2024. On July 15, 2024, Mr. Sides called in and requested an update. The adjuster explained that we were still pending a statement from our insured before we could move forward with our handling. The adjuster explained that Mr. Sides can file with his carrier for immediate assistance while we continue to investigate our coverage and liability, or he may wait for our investigation to conclude. Mr. Sides expressed his displeasure with these options to the adjuster and the call was terminated. On July 24, 2024, we obtained a statement from our insured. Based on this statement, we were able to clear coverage and confirm liability. Payment was issued to Mr. Sides in the amount of $1,083.04 for his vehicle damages. A voicemail was left for Mr. Sides on July 24, 2024, advising that the investigation concluded, and payment was issued. We trust the information contained in this letter is useful and confirms that the complaint has been thoroughly reviewed. The Company is here to assist with any questions you may have. Sincerely, Regulatory Administration Infinity County Mutual Insurance Company - A Kemper Company

Read More

2/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

On 12/11/2023 a driver insured with Kemper hit my car, my aunt was driving at the moment my insurance did an investigation and found the other driver liable since then I've been unable to reach adjuster Patricia Rosales. I've left voicemails and emailed their customer service and have not heard back. Resolution Sought I would like this insurance company to pay for the damages to my car.

Read More

Company Response

1/25/2024

Ms. Munoz, We are in receipt of the Business Consumer Alliance complaint filed by you on January 19, 2024. The complaint states that we have not contacted you regarding the loss. The claim was submitted to us on December 18, 2023, by Wawanesa claims adjuster, Teri Williams. Teri did not provide any contact information for you or the driver of your vehicle. Your vehicle license plate and vehicle identification number were not provided either, so we had no way to reach you regarding the loss. We have updated your information in the claim and your adjuster, Patricia Rosales, will contact you to discuss the status of the claim. Currently, coverage and liability are still under investigation. We trust the information contained in this letter is useful and confirms that the complaint has been thoroughly reviewed. The Company is here to assist with any further questions you may have. Sincerely, Regulatory Administration 3760 River Run Drive Birmingham, AL 35243 888-402-7725 [email protected]

Read More

Load More Complaints

Profile