Kemper Mortgage ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kemper Mortgage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is providing mortgage loan services.

Primary Contact:	Jason Messer (President/CEO)
Business Started:	11/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's home office is located in Ohio. For the most up to date information on this company please contact the Better Business Bureau of Dayton, Ohio. You can write to them at 15 W. Fourth St., Ste. 300 Dayton, Ohio 45402 , contact them by phone at their 24-Hour Alltime Line: (937) 222-5825, toll free at (800) 776-5301, or send a fax to
Fax: (937) 222-3338.

A report on the company can be viewed at http://dayton.bbb.org/WWWRoot/Report.aspx?site=51&bbb=0322&firm=40000794

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Addresses:

22545 Barton Road Suite 204, Grand Terrace, CA, 92324

Reputation Report

Kemper Mortgage

Complaints and Resolutions

Other Information