Kenbay Software ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege no jobs are actually offered. Complainants assume employment would be obtained by purchasing the software, but only received a book and CD on how to start a home-based business. Most complaints state that the company misrepresented the number of employers on the CD and their relationship to those company's with respect to hiring. One company wrote our office to complain that they had no business relationship with this company, and do not employ home workers. Most customers alleged difficulty obtaining refunds. All complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Kenbay Software closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is putting together and the sale of various types of self help manuals and manuals to help a person start their own small business for a lifetime membership fee of $39.00 also medical billing from home.

Primary Contact:	Arthur Hill (President)
Business Started:	2/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises in "help wanted" sections of newspapers nationwide, offering PC owners the opportunity to start a home based business in the medical billing industry. Startup costs associated with the offer may vary. In reality, it only sells computer diskettes and manuals. Because the firm is not actually offering employment, its advertising practices are inherently deceptive and misleading. When considering offers of this nature, we advise against paying by check or money order. We also believe it is a mistake to place too much reliance on the company's money back guarantee or refund policy. Our experience with other companies shows that the companies do not honor their guarantees and often fail to make refunds. If you decide to purchase the software, we strongly suggest that you pay by credit card. If the company fails to live up to its committment, the charge can be disputed. Remember, that none of the companies provide doctors as clients for their service. It is up to the buyer of the software to find clients for their business.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Sam Carwell (Manager)

Reputation Report

Kenbay Software

Complaints and Resolutions

Other Information