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Kenon Hobby, Inc.

444 inquiries |
Remote Control Airplanes Cars Boats

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13200 Brooks Drive, Suite E
Baldwin Park, CA 91706 | Get Directions

(626) 869-8619

http://kenonhobby.com

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/19/2020 Bhodi L.

Kind, personable service, and always there to help. The negative reviews must be fake or just unreasonable folks...

This little RC hobby shop is amazing, and they go above and beyond to make the customer happy! They are located in Walnut, CA near the heart of RC country. They are one of the main distributors of Kyosho Mini-Z products and PN Racing aftermarket parts for Mini-Z racing in the US, and are always getting new inventory. I have placed 3 orders from their website, and they have all shipped out same day, and arrived well packed and in perfect condition. I recently made a mistake on one order, and ordered an item I didn't want. I emailed them, and they got back to me within a couple of hours! They helped me fix the mistake and shipped it out that day. My wife secretly ordered me a last minute gift for Father's Day, and they upgraded the shipping for free to make sure it got to me on time. They really seem to care about their customers. I wanted to leave this review to help anyone in the case they haven't heard about how awesome this store is! -Happy in Arizona

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kenon Hobby, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sale of hobby toys, Remote Control Airplanes Cars Boats.

Primary Contact:	Phillip Ng
Business Started:	7/31/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Kenon Hobby

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Hobby Shop

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