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KeyFood

120 inquiries |
Independent Grocery Stores

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160 East 110th Street
New York, NY 10029 | Get Directions

(212) 860-2999

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/24/2018 Alissa E.

The store can refuse service if you don't have money or clothes but why would they make us check our previous purchases?

This store and others want the customers to check their bags! Why? I came into business to conduct business and buy what I must buy and leave! It is no law on the books stating we must check our purchases we already made when we go downtown or to a predominantly Caucasian area they don't ask us to do this only Spanish and Blacks! In my own neighborhood I'm treated as a criminal because I refuse to leave my bags and am trying to get it cleared up for all of my neighbors! The store can refuse service if you don't have money or clothes but why would they make us check our previous purchases? Stop doing this have respect for the people who keep their stores open and hire people who look like the customers who go into their establishment! Make sure workers pay attention and can speak languages of customers not just cater to their own kind!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against KeyFood closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is independent grocery stores.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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