Keywords, Inc. ratings, reviews and complaints - Internet Advertising Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Keywords, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is on line advertising.

Primary Contact:	Irene Vue (Support Manager)
Business Started:	4/1/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's headquarters is located outside of our service area. To obtain a current reliability report or file a complaint on this company, please contact the Better Business Bureau of Southern Nevada by writing to 2301 Palomino Lane, Las Vegas, NV 89107, or calling (702) 320-4500. To view the report on the website go to http://www.vegasbbb.org

Other Considerations

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Kevin Matosian (VP of Marketing)

Jack Johnson (VP of Operations)

Owner

Brett Odey (VP of Sales)

Addresses:

20422 Beach Blvd Suite 245, Huntington Beach, CA, 92648

Reputation Report

Keywords, Inc.

Complaints and Resolutions

Other Information