Kickstime.com ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege failure to deliver merchandise and difficulty contacting the company to obtain order status or refunds.

The company responds to some complaints by issuing refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kickstime.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is wholesale and retail internet shoe sales.

Primary Contact:	Customer Service
Business Started:	1/16/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises to sell designer shoes and clothing on their website. They advertise brand names such as Prada, Gucci, Louis Vuitton, and Dolce & Gabbana Shoes for $59, with free shipping worldwide and no other fees or even taxes added.

Careful reading of their Frequently Asked Questions web page or FAQ page states that the items sold are factory variant, replicas, and not authentic. We believe this company may be a successor company to at least three previously operated businesses who are now defunct. These companies are Bosskicks.com, Rockkicks.com, and Dreamkicks.net. Each of these three companies earned an "F" rating with the BBB due to a pattern of complaints alleging non-delivery of ordered products, failure to issue refunds, inability to contact the company, and for deceptive advertising. Separate reports are available upon request.

The similarities to these other businesses include similar website registrations to a Mr. Weissman and the website designs are similar. Similar to the current website, the other websites also provided excuses for their failure to ship orders. All of the past businesses generally operated with similar policies, terms and conditions, and products.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

This company's website posts an advisory that they no longer maintain customer service telephone lines, and will respond to inquiries by e-mail only. Addresses used by the company are believed to be post office boxes. It may be difficult to contact the company should a delivery problem occur. We suggest using a credit card for any transactions with this company, so you have a means to dispute the charge should problems occur.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

KicksTime Online Ltd.

Kickztime.com

Websites: