Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/23/2019 Kelly L.

Remove her or do something about it

The management on highwoods blvd is the worst they can't keep good staff because they treat them so bad . I removed my child because of the way the director speaks to her staff is totally unacceptable she's rude and very disrespectful. There's no need to contact corporate because she's had plenty of complaints and they do nothing....harassing employees is unprofessional

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kindercare Child Care Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing child day care services.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

California law requires all child care facilities to be licensed by the California Department of Social Services (CDSS), Community Care Licensing Division (CCLD). The CCLD has responsibility for licensing Child Care facilities under the authority of the California Health and Safety Code.

To verify licensing for child care facilities, contact the Child Care Program Office by writing to them at, 744 P Street MS: 9-14-48, Sacramento, CA 95814, faxing them at 916-651-0531, or calling them at 916-651-6040. Their website address is www.ccld.ca.gov. Inland Empire residents may verify licensing locally by calling the Inland Empire Regional office at 951-782-4200.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Kinder Care Learning Ctr

Websites:
There are no additional web sites.

Contacts:

Lashun Pecharka (Branch Manager)

Teresa Carr (Executive Director)

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