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Kmart

140 inquiries |
Department Stores

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3333 Beverly Road
Hoffman Estates, IL 60179 | Get Directions

(248) 463-1000

http://www.kmart.com

24/7 online
Store hours vary by location

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2018 Joshua I.

Their maintenance man was rude and disrespectful.

Today I bought something at Kmart. Like I do everyday and after I sat outside to use there outlet to charge my phone. The maintenance man for that lot harassed my girlfriend and talked to her with straight discussed while we had approval from the store to be out there. I am so angry and pissed off at this man he should not be working in front of customers and on top of everything made sexual comment about my girlfriend. I will be contacting the police about this but thought you guys should know. Keep that man away from people because he is just very disrespectful.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Kmart, a wholly owned subsidiary of Sears Holdings Corporation is a mass merchandising company.

Primary Contact:	Dana Shoulders (Team Manager, Regulatory Complaints)
Business Started:	1/1/1901
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Kmart.com

K Mart Corporation

Kmart Corporation

Kmart Southwest Regional Office

Super K-Mart

Websites:
There are no additional web sites.