Krause's Custom Crafted Furniture ratings, reviews and complaints - Furniture Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints against the previous company, Krause's Furniture, Inc., alleged dissatisfaction with product quality, delays with delivery, failure to schedule delivery dates, or orders placed were incorrect. Some complainants experienced problems such as sofas sinking in the middle, recliners would not recline, or improper fading of sofa fabrics. The company responds to most complaints by delivering ordered items, making repairs or adjustments, or in some cases issuing refunds. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Krause's Custom Crafted Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the manufacturing and sale of custom sofas and furniture.

Primary Contact:	Leila Farokhfar (Customer Service Manager)
Business Started:	6/1/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On October 24, 2001, Castro Krause's Industries purchased Krause's Furniture's assets and trademarks clearing all liens and liabilites. Castro Krause's is not affiliated with the former company and is unable to honor any refunds or warranties related to Krause's Furniture purchases.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Castro Custom Furniture

Krause's Custom Crafted Furniture

Castro Convertibles

Krause's Custom Crafted Furniture

Websites:
There are no additional web sites.

Contacts:

Customer Service

Stephanie Delgado-Jones (BBB Mediation)