Kustom Locksmith ratings, reviews and complaints - Locksmiths

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kustom Locksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Kustom Locksmith/ Southern California Security Centers, Inc provides locksmith services for all types of locks. They provide 24 hour mobile service and have four retail store locations.

Primary Contact:	Sandy Starns (Vice President)
Business Started:	1/1/1972
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration, please contact Bureau of Security and Investigative Services at www2.dca.ca.gov or call (916) 322-4000 or (800) 952-5210.

This company’s license number is 1934.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Southern California Security Centers

Custom Lock Smith

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Kustom Locksmith

Complaints and Resolutions

Other Information