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KustomGifts4you complaints

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7900 Limonite Avenue
Riverside, CA 92509 | Get Directions

(951) 880-7878

https://kustomgifts4you.com/

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against KustomGifts4you closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against KustomGifts4you

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3/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

2/19/2021

The item advertised is NOT the item I received. The patterns and lines are REALLY REALLY BAD. The item I received was NOT a QUALITY product. I spend 56.00 plus 7.95 to return the item. IN TOTAL I have spent Over 60.00, received bad customer service and a bad finished product. Pls review our emails to one another. When I spend my hard Earned $$, I do not think it's too much to ask for the item to look professional. This company is does but take pride in a job well done, the job was sloppy ava carless. No I do not want this person to Try Again. She really really should of taken pride in her work the 1st time around. And not sent an inferior product out to me. She is like 1800 flowers vendor, really bad. Resolution Sought Refund

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