KXD Technology, Inc. ratings, reviews and complaints - Electronic Equipment Repair Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that electronics purchased arrived defective or inoperable, and they experienced difficulty obtaining exchanges or having warranty work performed. Other customers complain of excessive delays in receiving rebates, or that the company failed to send rebates that were advertised at the time of their purchase. Some customers who did actually receive their rebate were unable to cash their checks due to NSF accounts. Recent complainants allege inability to contact the company; phones are not answered, and message boxes are always full.

The company responded to some complaints by agreeing to exchange defective products, or authorize warranty repairs. Some rebate checks were issued. Most recent complaints have remained unaddressed.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against KXD Technology, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is electronic repair services.

Primary Contact:	Luis Enriquez (Technical Manager)
Business Started:	3/1/2005
Social:

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Licensing

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

KXD Technology, Inc., doing business as Astar Electronics, Inc., filed for Chapter 11 on August 15, 2007. On August 31, 2007, the voluntary petition of KXD Technology, Inc. for reorganization under Chapter 11 was converted to Chapter 7. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

ASTAR Electronics

Websites:
There are no additional web sites.

Contacts:

Customer Service

Fusheng Liu

Jingyi Luo

Addresses:

16025 Calle del Norte, Box 2287, Irwindale, CA, 91706

Reputation Report

KXD Technology, Inc.

Complaints and Resolutions

Other Information