La Grana, LLC

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege false or misleading advertising and verbal misrepresentations relating to the offer or sale of their computer systems. Customers complain they receive only partial orders rather than their entire system contingent upon their payments. Most complainants convey they believe they are being offered credit, and not a pay as you receive plan. For example, for the initial payment of $245, customers typically receive a keyboard, mouse and headsets. Complainants are dissatisfied with the partial deliveries, as most expect to receive an operable system. Other customers report they receive nothing at all. Several complainants report dissatisfaction with product quality.They claim products received are from different manufacturers and are of cheap quality, not the name brands advertised. Most complainants reportedly experience difficulties obtaining refunds on returns and cancellations.

The company has responded in some cases by offering refunds, shipping orders, or explaining policies. Allegations of deceptive advertising and misrepresentaion are generally not addressed. Some complaints remain unresolved, meaning customers are not satisfied with the company's responses. Many other complaints are unanswered.

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