L.A. Healthcare Medical Group

False information

This was my very first time visiting the office of Dr. Ilya Rachman and I was given false information. I arrived at the office by meeting the receptionist at the front desk and was instructed to fill out new patient paperwork and she asked me for my insurance card and my ID. I handed her my Blue Cross Blue Shield Insurance and then asked me if I was aware of how much my Copay and Deductible are. I informed her of the information, which then she seemed very impressed by. I assume because my Deductible is very low. She asked for me to wait one minute to double check with the doctor. I was very unsure why she needed to speak to the doctor, but maybe because it was my first time. This is actually the first time seeing a doctor in years and my very first health insurance. Upon her return I ask if everything was okay and she said yes. She stated that since I have not put any money towards my deductible and have not met my deductible that I would have to pay for the visit in the full amount of $110 dollars. She said that this is a normal process and that other doctors and my insurance company would say the same thing. The $110 dollars would then go towards my deductible and when I reach the my deductible then I would start paying the copay. I can only assume this was instructed by the doctor and is a regular practice for this office. She then started to mention that "my deductible was very low compared to other patients that are about $2000" " if we where to see you today by only paying the copay we will not make any money". I was feeling unsure of the information that the receptionist was giving to me, so I decided to call Blue Cross Blue Shield Insurance Company for the correct information. The insurance agent stated: " No, that is not correct. You are only responsible for the copay and if the office charged you more, then get a receipt and that the office is responsible and needs to reimburse you the amount that was charge above the copay."I went back into the office to cancel my appointment and mention to them that there information was incorrect. Now, I have to wait another week for another doctors appointment.

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