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LaPlace Express Lube and Auto

147 inquiries |
General Auto Repair Services

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2033 West Airline Hwy.
LaPlace , LA 70068 | Get Directions

(985) 653-2626

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/22/2019 Tara W.

Change the way he does business and do right by others.

About 2 months ago I went to Laplace Express lube and Auto to get a new Thermostat housing put in my truck. The next day after Jay installed the thermostat housing I bought it back to him and explained to him that it was leaking water. After sitting there for about 2 hours he told me you're good to go. I got home my truck was still leaking water. I went back to him about 6x I explained to him that I have fibromyalgia and stress make my condition worse. He had me going back and forth to his shop and he wasn't fixing the problem. The problem got so bad I can't drive my truck. I was in his shop so much that I saw how he does business. The same people come back and forth with problems with their cars and he wasn't fixing the problem with my truck. He likes to play games with people. He gets cars in there, doesn't fix them right, then moves on to his next victim. This is so mean of him to do the people of Laplace this way. As of today 11/21/19 he fixed my car right and it's not leaking. This is all I wanted him to do 2 months ago. He had me stressed out for 2 months. He fixes cars, but if it's not right, he don't want to fix it right because he has made the money already. He moving on to a new customer with money that's not right. I was told he do this but I am new to Laplace and I didn't know this is the way Jay does business.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against LaPlace Express Lube and Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides general auto repair services.

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Business Started:	N/A
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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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