Lara & Sons Differentials ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Lara & Sons Differentials closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Lara & Sons Differentials is family owned and operated, specializing in repairing automobile differentials, rebuilding and repairing both automatic and standard transmissions.

Primary Contact:	Amanda Lara (Office Manager)
Business Started:	11/21/1997
Social:

About Lara & Sons Differentials

In 1980, Mr. Fermin Lara started working for Lucas Transmission as an extra helping hand. With a hunger to learn what was going on around, he quickly went from mere helper, to lead differential builder. Unfortunately, Lucas Transmission fell into hard times in the early 1990's. Cuts had to be made, again and again... and again. Eventually the shop was broken up into 3 departments: the automatic transmission department, the standard transmission department, and Mr. Lara's differential department. This opportunity was given in great part by Mr. Gauzi Kitmitto, and Mr. Ricardo Barragan, to whom Fermin is forever grateful. Lara's department was so successful, that he was able to not only purchase the rights of the entire shop, but take ownership of the building itself.
Lara & Sons Differentials & 4x4's was born in 1994, and then became incorporated in the year 2000. Today, we're a family owned and operated business. We've had the privilege of serving the Los Angeles County Sheriff's Department, The United States Postal Service, P.R.N. Ambulance, AT&T, and so many others in and around the L.A. area. Recently, we've been blessed with another opportunity: Expanding our customer base- In April 2024, we moved from Los Angeles to Jurupa Valley.

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 236062
Status: Valid

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Lara & Sons Differentials 4 X 4

Websites:
There are no additional web sites.

Contacts:

Fermin Lara (Owner)

Other Categories:

General Auto Repair Services