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Laurel Center

103 inquiries |
Nursing Services

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125 Holly Rd
Hamburg, PA 19526-8729 | Get Directions

(610) 562-2284

http://www.genesishcc.com/laur...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/13/2020 Edward Z.

I want to make sure that no one else is treated this badly at this facility. I would never recommend this facility to ANY ONE.

My husband was a patient of Laurel after suffering a stroke in November. He is paralyzed on the right side. I went to visit him on Wednesday 2/05/20 and his clothing were soaked with urine. I also noticed that he was having trouble breathing and asked for a doctor to see him right away and they brushed me off. After 4 days of still having breathing difficulty, they finally called an ambulance at which time he was diagnosed with pneumonia and a UTI. He also has swallowing difficulties due to the stroke and they served him last week an Italian Hoagie and Garlic Toast. The hallways at Laurel smell like urine every day.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Laurel Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is nursing care fcilities.

Primary Contact:	Cheryl Koch (Center Executive Director)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Laurel Nursing & Rehab Ctr

Websites:
There are no additional web sites.

Contacts:

Heather Stoeber (Director of Admissions)

Maria Wagner (Administrator)

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