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Laurel Heights Hospital

  204 inquiries |
Psychiatrists and Psychiatric Services

934 Briarcliff Rd NE
Atlanta, GA 30306-2618
| Get Directions

(404) 888-7860

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/25/2019

The employees in higher positions are money hungry and money driven. They don't care about these kids. At all.

This hospital seemed great until the month of May when management decided to somehow make our therapist of 5 months, leave. They refused my underage sons medical records to me, his mother, and this went on for weeks. Once they gave me a conditional offer for the medical records being I could have them 2 weeks after my son discharged, I contacted our family lawyer. I work in the medical field, so I already knew I was allowed his medical records, but she clarified it and typed up a letter. They gave us a week to figure out a new place to take our son and to discharge him. They lied to me saying it was because insurance denied further payment. I contacted the insurance company and verified they were still paying. They finally sent over the medical records and upon review of them, they are all rewritten and the reason he was initially there for, completely changed. It all was made to look like he was only there for anger and had been better for many months. I was literally sick to my stomach. My husband called and praise God, he got a some short added time to finish this move for our son. We're 7 hours away with 2 children under 4 and full time jobs, it's hard to just pick up and move him. Upon some unfortunate events involving my daughter and son who is at LHH, my son cannot come home. So this was a bit hard for us to get figured out in a week. Again, we are thankful for the additional time. However, I'm upset about the medical records being completely changed.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Laurel Heights Hospital closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's nature of business is Psychiatric Hospitals

Primary Contact: Ruth Coody (Chief Executive Officer)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

UHS

Websites:
There are no additional web sites.

Contacts:

Ruth Thoody (Director)

Addresses: