Law Offices of Rosenthal & Goodman ratings, reviews and complaints - Credit Repair Services - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide credit assistance services as agreed. Most customers complain that the company ignores or refuses to make refunds in spite of their money back guarantee.

The company responds to a few cases by providing refunds, or partial refunds. In other cases they advise complainants that no refund is due, and that improvements were made, or, that significant work was performed on the complainant's credit report.
Despite the fact that the company has acceded to at least some customer requests for refunds, it has not addressed the reason its customers seek refunds, namely that the company did not do what it promised to do.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Law Offices of Rosenthal & Goodman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an attorney operated law office engaged in the practice of civil litigation and non-litigation matters with an emphasis in Credit Reporting Law and Unfair Debt Collection Practices Law.

Primary Contact:	Lisa Rosenthal (Attorney At Law)
Business Started:	1/1/1990
Social:

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Licensing

California law requires that companies advertising or offering to improve your credit record, history, or rating must be registered with the Attorney General's Office as a Credit Services Organization and post a $100,000 bond.

To verify registration and bonding, contact the Office of the Attorney General by writing to; DOJ. Attn. Public Inquiry Unit, P.O. Box 944255, Sacramento, CA. 94244, by calling (916) 322-3360, faxing (916) 323-5341, or visit their website at www.oag.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Based on the complaint allegations and the company's advertising, the company is required to register with the California Attorney General under the Credit Services Act. Attorneys are exempt from registering, only if they perform credit services incidental to some other legal service. In this case, Lisa Rosenthal is advertising specifically for credit repair services and thus is not exempt from registration. To verify registration you may call the Attorney General at (619) 645-2050. It is unlawful, even if registered, to collect money in advance of actually performing credit repair services.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Legal Credit Solutions

Lisa Rosenthal, Attorney at Law

Law Office of Lisa Rosenthal

Law Offices of Lisa F. Rosenthal

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Attorneys

Addresses:

2222 Michelson Drive, Suite 2000, Irvine, CA, 92612

28752 Marguerite Parkway, Suite 19, Mission Viejo, CA, 92629

Reputation Report

Law Offices of Rosenthal & Goodman

Complaints and Resolutions

Other Information