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Lear Capital, Inc. complaints

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1990 South Bundy Drive, Suite 600
Los Angeles, CA 90025 | Get Directions

(800) 576-9355

http://www.learcapital.com

9:00 am to 6:00 pm PST

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Total Amount in Dispute:
$218,063.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Lear Capital, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

8 complaints against Lear Capital, Inc.

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12/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

In 2008 when the stock market was crashing, I cashed in and sent Lear Capital a check for $342,000 for gold and silver. Lear Capital then sent me $200,000 in gold and silver, stealing $142,000 from me. I called them and received no satisfaction. Resolution Sought Send me the $142,000 in gold and silver that they stole from me.

Company Response

12/19/2022

Per consumer, I was not short changed, I received $342,000 in the form of gold and silver. I thought the value was less, but I was mistaken.

10/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

9/28/2022

I sent $25,000 worth of silver that they were buying from me they said they got boxes filled with cement I had UPS doing investigation the boxes were safe all the way until they got to Lear capital I am awaiting they got the boxes threw some bricks in it after taking my silver out in order to rip me off of $25,000 I have pictures of the boxes from UPS I have pictures of boxes at Lear capital and eyewitness that the silver was in the box Resolution Sought They offered me $19,500 to buy them I want my 19,500 that's all I want.

Company Response

10/17/2022

Lear Capital has left Mr. Forcucci several messages asking him to call us back, and we would like to talk with this person who he is claiming is an "eyewitness that the silver was in the box". Mr. Forcucci has not called us back. We received boxes with broken up cinder blocks instead of silver, and we emailed pictures of these blocks to Mr. Forcucci. We would welcome Mr. Forcucci's phone call, if he would call us back.

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