LeasingDesk.com ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege billing and payment disputes including unauthorized charges failure to post payments on time and difficulty obtaining credits or refunds. Some complainants allege the company does not provide copies of their policy fails to send statements and customers are unable to reach the company for additional policy information cancellation or to request or check the status of their refund requests.~~Some complainants have reported that the company issued credits or resolved the matter.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against LeasingDesk.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

LeasingDesk.com is providing renters, personal liability, and deposit insurance services.

Primary Contact:	Dirk Wakeham (President/CEO)
Business Started:	6/1/2000
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0D12126
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Multifamily Internet Ventures, LLC

LeasingDesk Insurance Services

Multifamily Internet Ventures, LLC

eRenters Plan

Leasing Desk Insurance Service

Websites:
There are no additional web sites.

Contacts:

Liza Duque (Manager)

Calvin Hughes (VP Bus. Dev.)

Dirk D

Addresses:

36 Discovery Suite 220 , Irvine, CA, 92618

8 Executive Circle, Irvine, CA, 92614

9 Executive Circle, Suite #200, Irvine, CA, 92614

P.O. Box 17478, Irvine , CA, 92623

Reputation Report

LeasingDesk.com

Complaints and Resolutions

Other Information