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Legend Upholstery

47 inquiries |
Upholsterers

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174 Main Street
Washington, NJ 07840 | Get Directions

(908) 405-1418

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/29/2019 Vita L.

Carlos Fuentes promised to re-upholster the following furniture for me. A antique chase lounge, high back chair with the claw feet, an ottoman and a bench seat and a seat for an antique sleigh chair. The job should have been completed in two months, He picked up my furniture in May of 2018. Two months after Mr. Fuentes picked up my furniture I went by his store and spoke to his Assistant (Gonzales Perez Lopez) who stated he was working on my furniture next week. I went back two weeks later and spoke with Mr. Carlos Fuentes who stated he was having issues with the town inspector, so he would not be able to start my work until he complete renovation in the front of his store. Unfortunately, from that day until now he has made one excuse after another and I still don't have my furniture.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Legend Upholstery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing upholstery services.

Primary Contact:	Carlos Fuentes
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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