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Lexus Corporation complaints

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PO Box 259001 – Mail Drop E3-2D
Plano, TX 75025-9001 | Get Directions

(800) 331-4331

http://www.lexus.com

Monday-Friday: 7:00 AM-4:00 PM

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Total Amount in Dispute:
$52,484.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

10 complaints against Lexus Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

10 complaints against Lexus Corporation

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4/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $3,129.00 Amount Settled: $0.00

Customer Complaint

3/26/2026

I took my 2025 Lexus nx250 in for its yearly maintenance..bought on 4/29/25 and took in on 2/26 with less than 8,000 miles. After doing the maintenance, I drove it home and a couple of days later when the weather warmed up, the ac did not work. Took it back to Park Place Lexus in Plano and they said we had knocked a hole in the condenser and we would have to pay for the repair. We did not run over anything and knock a hole in it. The dealership rotated the tires and tighten bolts on the chassis and drove it on the road. I am blaming them for the damage. There is no way they can prove we did it when they could have easily did it rotating the tires or letting a tool slip tightening the bolts. Resolution Sought Pay to fix our Lexus

7/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

6/9/2025

June 6 my 2024 lexus 350H was dead. The battery was dead and no power after sating park for 4 weeks. Call lexus roadside who took it too Jim Hudson Lexus Augusta GA for repair. Call service dept about loan car at 0730am after 3 phone calls around 10am manager call and stated no loaner car is available. This is ok with me but you have a deliver program and someone will bring your car home. During the day trying 2 times to reach service tech and left several messages to call me about my car . NO ONE call until 230pm a guy name Alex stating car is ready for pickup. I ask to deliver it to my house and I was told ," We do not deliver and we do not loaner cars out to customer who do not buy cars from this store." I call him liar because I got loaner cars in the past, But" I will come and get my car." I was mad at this time and I know whatever I said it will get worst. I got uber for $35.00 and went to the dealership. By this time I was calm down and I took my car. It was the worst and long day because this Alex guy is new and need more training. If he was call me and keep me inform with the work on my car; Know the policy , I think would have been a better day. I need my $35.00 for uber when you have a deliver service Resolution Sought It was the worst and long day because this Alex guy is new and need more training. If he was call me and keep me inform with the work on my car; Know the policy , I think would have been a better day. Customer Sevice is the key and knowing the policy

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