Find a reputable business?

Reputation Report

Lexus of Santa Monica

339 inquiries |
New Car Dealers

File Complaint

1501 Santa Monica Blvd
Santa Monica, CA 90404 | Get Directions

(424) 268-6921

http://www.lexussantamonica.co...

Sales
Monday - Friday 9:00am - 8:00pm
Saturday 9:00am - 7:00pm
Sunday 10:00am - 7:00pm

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/1/2020 Melton S.

Property conversion

Santa Monica lexus have to report all sale in all deal good or bad to lccs to get rewards from the LCCS PROGRAM THAT LIE TO THIS PROGRAM. THAT BRORKEN OVER 5 LAWS IN THAY HAVE NO RESPECT FOR THE MENTAL ILLNESS OF. A BUYER IN THAT LIE ON A POLICE REPORT ON 09/26/2020 I PAID 26434 CASH FOR A 2013 GS 350 THAY DID NOT DISCLOSE IN WRTING OR VERBAL THAT THIS CAR HAVE. RECALL ON STREELING RECALL ON BRAKE RECALL ON SEATBELT RECALL ON ECM. RECALL ON DASHBOARD. THE CAR TITLES HAVE BEEN WASTED WORKING WITH HERDERSON OF LEXUS IN NAVADA IN THAY NOW THAT THE AIR BAG DID NOT WORK. WHEN I TOLD THEM ABOUT THIS THAT WILL NOT GIVE ME BACK MY CAR BACK SINCE JANUARY 5 2019 THE DMV THAT POLICE DEALERSHIP WILL NOT DO ANYTHING TO THIS DEALERSHIP IM THINKING IT HAVE TO BE KICKBACK. I FILE TWO COMPILATIONS THE FIRST ONE INVESTIGATE ME FOR DISABLE PLATE THE SECOND ONE THAY LOSE. THIS DEALERSHIP TAKINF ADVANTAGE OF ME BECASUE IM MENTALLY ILL IN I DONT KNOW WHST TO DO IF THERE ANY CAN HELP ME PLEASE

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Lexus of Santa Monica closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

At Lexus Santa Monica, we offer all the latest Lexus luxury vehicles that you want to drive. Whether you're interested in the LS, CT, or IS C Convertible. We also sell used luxury vehicles or Lexus Certified Pre-Owned vehicles.

Primary Contact:	Matthew Unger (GM)
Business Started:	3/31/1989
Social:

Interested in Lexus of Santa Monica?
Contact them directly!

Request Quote

Licensing

California Bureau of Automotive Repair

Verified License

License Number: 281892
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mark Derambakhsh (Sales Manager)

Neal Greene (Corporate Sales Manager)

Michael Sullivan (President)

Craig Jennings (Service Manager)

Jeanne Wagner (Controller)

Other Categories:

Used Car Dealers

Addresses:

1602 11th Street, Santa Monica, CA, 90404

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile