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Lexyl Travel Technologies, LLC complaints

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205 Datura Street, 10th Floor
West Palm Beach, FL 33401 | Get Directions

(800) 230-4134

http://www.hotelplanner.com

Monday - Friday 5:00AM - 11:00PM EST

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Total Amount in Dispute:
$7,491.00

Total Amount Settled:
$1,062.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

18 complaints against Lexyl Travel Technologies, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

18 complaints against Lexyl Travel Technologies, LLC

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8/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $734.00 Amount Settled: $0.00

Customer Complaint

7/10/2025

Do Not Book Through HotelPlanner! I booked through Hotel Planner and the reservation was never made. Beyond the inconvenience of having to pay AGAIN for another room before our arrival, it is now past the 10 business days that they said I would have my refund. I have now filed a fraud complaint with Bank of America in the hopes they can act on my behalf. I don't know that I will receive my money back but know for certain I will now stay away from anything but booking through the hotel and avoid any second or third party bookings. Resolution Sought Reimburse me for funds they have had in their possession for no services rendered.

7/8/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $350.00 Amount Settled: $350.00

Customer Complaint

5/30/2025

I went online to book a room at the Renaissance in Harlem two months before my vacation. I was charged $485 for one night. Attempted to cancel reservation because of a change in plans and was refunded $123. To cancel 2 month in advance and only receive $123 is ridiculous. Will they book this room and receive payment for the same room that they changed me for? This is a scam taking advantage of all who book through this company. Watch what you click on??. I am furious and want my money refunded! Resolution Sought I want the remainder of my payment refunded,?

Company Response

6/26/2025

The booking was refunded to the guest's satisfaction. Thank you for allowing us to the opportunity to respond.

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