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Lexyl Travel Technologies, LLC complaints

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205 Datura Street, 10th Floor
West Palm Beach, FL 33401 | Get Directions

(800) 230-4134

http://www.hotelplanner.com

Monday - Friday 5:00AM - 11:00PM EST

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Total Amount in Dispute:
$6,407.00

Total Amount Settled:
$712.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

16 complaints against Lexyl Travel Technologies, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

16 complaints against Lexyl Travel Technologies, LLC

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4/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $688.00 Amount Settled: $0.00

Customer Complaint

4/2/2025

I canceled reservation and refund shorted me by $688. Company doesn't respond to my queries. Resolution Sought Refund my total expenditure

3/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/11/2025

This company is associated with lexl travel. I reserved a room with Hilton Garden Inn for 2 nights from my phone which appeared to be a DIRECT reservation with the hotel. My receipt had a "cancellation policy" for $32 attached - - that I did NOT buy because someone from my business had to use the hotel for a must attend court meeting. I would never have purchased such a cancellation policy. I tracked Lexl Travel through my bank's information and discovered this Hotel company. Below is my contact with them, as well as their reply they would refund this charge. However, I have received NO refund, plus the two nights at $108 and the $52 tax charge still does not equal what I was charged even with the amount they agreed to refund. This is a completely fraud of a company and needs to be marked as such. Here is my e mail with them for your records. Hotel Planner is associated with "Lexy Travel" - I reserved a room from what appeared to be a Hilton Garden Inn. It was a "no cancellation" room, which was fine because someone from my business HAD to be at a meeting with the courts these 2 nights. When I received my confirmation, it appeared to be from the Hilton Garden Inn, but my total should have been $272 and it was $362. I finally tracked Lexy Travel down through my bank's information on the charge. I wrote them and got this hotel sight. I explained I had been charged a cancellation fee and was told it would be removed.......so far it has not been, and my c Resolution Sought I would like a refund for the cancellation policy charge as well as the additional charge above the cost of the room and the $52 taxes. HOWEVER, I am concerned about this business having access to my Pay Pal account and will be following up with Pay Pal.

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