Lids Inc

Waterford location, Educate the manager that was on duty on how to speak with customers and treat them.

I went in to lids and bought three hats when I went to pay for the hats the employee at the register tried to change the price three times on the hat. First he tries to over charge me then he says oh wait this hat is only ten dollars then it went to 22 dollars and then it went to 44 dollars then back to 24 dollars. At this point I'm frustrated and want the price for 10 dollars and I'm trying to explain to him that was the price of the hat and that he should honor the price he said it was gonna be and that he can't be changing the price 3 or 4 different times. Then the manager wouldn't let me explain anything and instead started to yell at me and go back and forth with me. So I said fine just ring me up so I can leave the manager then proceeded to talk about me to a customer that just walked into the store. I told him that he didn't need to talk about me with a customer and that it was poor management and the cashier then tried to explain what was happening when he was ringing me out once again and I stated it didn't make sense and you can't just add to a price when no where in the store or display did it say it would be more the manager then came over once again and started yelling at me and I yelled back that it was not ok to talk to me in that manner, he then stated he would get security which I replied go ahead I haven't done anything wrong. He left the store and I explained to the cashier I no longer that hat and to just get me any hat that was a 7 1/4 and he wouldn't

Read More