Light Impressions ratings, reviews and complaints - Photo Restoration Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of serious complaint allegations relating to billing shipping and refund issues. Customers complain the company charges their credit or debit card but fails to ship ordered merchandise. Complainants report when they contact the company to inquire on the status of their order they are repeatedly told the items are on back order or that a refund is in process. Complainants report they receive neither a refund or their ordered products Some complainants allege they have been trying to obtain thier pre-paid orders or a refund for as long as a year with no success. Many customers claim they are unable to reach a live person at the company or if they do they are repeatedly stalled with promises of deliveries or refunds which never materialize. ~~Although in a few cases complainants have advised the BBB they finally received a refund the company has not responded to BBB mediation efforts.

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Complaint Closing Statistics

0 complaints against Light Impressions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Light Impressions offers resources for archival and presentation suppleis.

Primary Contact:	Customer Service
Business Started:	12/7/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a variety of archival storage display and presentation materials for negatives transparencies CDs photographs artwork and documents. Products are sold via an on line catalog accessed by a link on their website and shipped by mail.~~The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. ~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.~~

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

LightImpressions.com

Websites:
There are no additional web sites.

Contacts:

Elouise Love (Call Center Manager)

Gabe Bristol (President)

Alexandria Coy (Customer Service Manager)