Lights of America, Inc. ratings, reviews and complaints - Commercial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege defective merchandise or false advertising relating to the quality or durability of their products. Some customers complain that light bulbs purchased burned out soon after purchase and they are unable to reach anyone at the company to arrange an exchange or refund.~~The company responds to most complaints by agreeing to make exchanges or send replacement bulbs. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against Lights of America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business sells and manufactures lighting.

Primary Contact:	Usman Vakil (CEO)
Business Started:	1/1/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company manufactures and sells lights and lighting equipment. The company's products are distributed via various retail outlets nationally. If you have made a purchase you are unhappy with first try to resolve the problem with the~retailer. If you are unable to do so you may want to write to the manufacturer. Your warranty should list the company's mailing address. Send all letters by certified mail return receipt requested and keep copies of all receipts and proof of purchase dates.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Joan Munoz

Farooq Vakil (President)

Addresses:

P.O. Box 171, Walnut , CA, 91788

Reputation Report

Lights of America, Inc.

Complaints and Resolutions

Other Information