Long Beach Acceptance Corporation ratings, reviews and complaints - Loan Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the company's collection tactics and behavior of company personnel. Some allege the company calls before the account is past due, and fails to comply with request to stop calling their workplace, references, and other individuals regarding their accounts. Others complain of billing disputes indicating additional fees are added when account balances have been paid. The company responds to complaints by providing apologies, counseling employees and in some cases, terminating employees for their behavior. In other cases, they stopped calls to the client's workplace or other contacts, and explained they rightfully attempted to contact the customer to collect on delinquent accounts. The company also provided account information indicating why additional fees were added, waived fees, accepted settlements, and corrected account balances.

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Complaint Closing Statistics

0 complaints against Long Beach Acceptance Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan services.

Primary Contact:	Cassie Neighbors (Regulatory Complinace Analyst/Legal Dept.)
Business Started:	3/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

AmeriCredit Financial Services, Inc

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Long Beach Acceptance Corporation

Complaints and Resolutions

Other Information