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Loudoun Motor Cars

97 inquiries |
Used Car Dealers

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25280 Pleasant Valley Road Unit 174
Chantilly, VA 20152 | Get Directions

(571) 349-3100

http://www.loudounmotorcars.co...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/17/2020 Keisha E.

Loudoun Motor Cars LLC

after buying this vehicle within a 24 hour range I immediately had problems with the steering wheel shaking when applying the brakes. The very next day I took the vehicle to two certified mechanics and they both said what was wrong with the vehicle and the issues were the same except for the engine was leaking oil. After Contacting the company and explaining to them what was going on with the vehicle they refused to give me a three month warranty and also to take care of the issues. They actually wanted me to pay them to do the repairs on the vehicle. After taking the vehicle to be serviced, I took pictures of the oil that leaked from the engine and emailed them. My vehicle was already at 109,251 miles When purchased (which is now five days ago.) They provided a three month warranty 4 days later with 112,251 miles whichever came first. Wow, I am a single parent , a single mother that mileage is impossible, I'm not even covered long enough if something else decides to happen while driving the vehicle. I want totally reimbursement

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Loudoun Motor Cars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is used car dealers.

Primary Contact:	Zafar Ali
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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