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Lowe's

20 inquiries |
Building Materials

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27990 23 Mile Rd
Chesterfield, MI 48051-2313 | Get Directions

(586) 948-0854

http://www.lowes.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/5/2022 BRANDON C.

NOT GOOD

I PURCHASED MULCH, LIKE I DO EVERY YEAR AT THE SAME STORE AND THE SAME BRAND. I'VE NEVER HARD ANY PROBLEMS IN 6 PLUS YEARS. UNTIL NOW.. THE MULCH SAID (RED) THE SAME COLOR THAT I ALWAYS GET. WELL, IN THE BAG THE PRODUCT LOOKED REDDISH ENOUGH, UNTIL I PUT IT DOWN AND IT DRIED OUT .. ITS WAS BROWN WITH YELLOW AND PINKISH RED CHIPS MIXED IN. IT LOOKS LIKE SH*T!! I CONTACTED THE STORE AND AFTER THE CLERK TALKED TO THE STORE MANAGER, SHE INFORMED ME THAT THEY COULDN'T DO ANYTHING TO HELP ME AND THAT I WOULD HAVE TO CONTACT THE MANUFACTURER. WELL OLDCASTTLE LAWN AND GARDEN IS A DISTRIBUTOR. THE MANUFACTURER IS OUT OF MEXICO. AND OLDCASSTLE WHEN I FINALLY GOT SOMEONE ON THE PHONE SAID "SORRY WE CAN'T HELP YOU" SO, THAT WILL BE THE LAST TIME I BUY THEIR PRODUCT. NOT THAT MY $150.00 WORTH OF MULCH I BUY WILL PUT A DENT IN THEIR BUSINESS, BUT NOW I HAVE TO REMOVE THEIR CRAP TRI COLOR MULCH AND START OVER, SO "F" THEM..I ALWAYS AM TREATED VERY WELL AT THE CHESTERFIELD LOWE'S BY THEIR EMPLOYEES. BUT, TO NOT STAND BEHIND THE PRODUCTS YOU SELL, WELL, I WILL THINK TWICE BEFORE SHOPPING AT THAT LOWE'S IN THE FUTURE. AND THAT KILLS ME; BECUASE I LOVE SHOPPING THEIR..

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Lowe's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Lumber And Other Building Materials

Primary Contact:	Thomas Van Sickle (Sales Exec)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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