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Lucky Eagle Casino

58 inquiries |
Casinos

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12888 188th Ave SW
Rochester, WA 98579-9643 | Get Directions

(360) 273-2000

http://www.luckyeagle.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/13/2021 Pam O.

With the front desk clerk at the hotel she was really short and rude she never let me finish what I was asking

Yes my complaint happened on July, 12th ,2021 at 630 pm . With the front desk clerk at the hotel she was really short and rude she never let me finish what I was asking ,before she would blurt out there are no rooms available . I asked her if I could please know when she wouldn't be booked and she said there just isn't going to be any open and I told her ok and she hung up.I really feel this isn't like any of the people I have ever met at the casino I tell all my friends what happened and they don't even want anything to do with that casino I am totally upset about how disrespectful that lady was to me over the phone I think her name was tami .thank you for listening and god bless you all. I really just don't know I would like to have the lady spoken to and tell her that she shouldn't be that way to ppl not were she works especially at a respected place I was only trying to book us a room a the beautiful hotel there and if there was none now that were not available when would a room be available and if I may reserve it please that was her job to answer the phone and take reservations was it not?thankyou in this matter god bless

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Lucky Eagle Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Casinos

Primary Contact:	John Setterstrom (General Manager)
Business Started:	5/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Contact: Mr (Marketing Director)

Duncan MacLeod

Other Categories:

Bingo Centers

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