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Lynn's Auto Air, Inc.

463 inquiries |
Automobile Air Conditioning Repair Service

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13255 South Woodruff Avenue
Downey, CA 90242 | Get Directions

(562) 803-5611

http://www.lynnsautoair.net

Monday - Friday 8a.m. - 5p.m.
Saturday 8a.m. - 12p.m.
Closed Sunday

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/2/2023 Mark M.

Stop returning vehicles to customers that are still leaking Freon!!

Lynn's Auto Air is returning vehicles to customers that they know are still leaking Freon...Around 11:40 they call me and say that my vehicle is ready for pickup. Since the vehicle was topped off less than a year ago, I was expecting them to tell me that it needed some parts. I was not in a spot where I could talk much, but when I did ask them what exactly they did, they said they addressed one spot where they so a leak, but their "sniffer" told them there was still a leak back in my dash. When I asked them why not fix all the leaks, they told me that would be expensive. I responded, how about how much? They said something like, I don't know, maybe $1,500 to $1,600. I said, well, I really don't want to go through this again, so proceed. He said they would not be able to get to it for 3 weeks since they had others with "appointments" ahead of me, I needed to pick-up my vehicle, and they close at 12... in 20 minutes. Having not much of a choice. I said that I will pick-up my vehicle.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Lynn's Auto Air, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Lynn's Auto Air, Inc. 13255 South Woodruff, Downey, CA. 90242, has been providing the highest quality of automobile air conditioning service and automobile air conditioning installations since 1974.

Primary Contact:	William (Billy) Ahern (Owner/General Manager:)
Business Started:	5/1/1980
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 105617
Status: Valid

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Linda Carrasco (Owner/ Accounting:)

Other Categories:

General Auto Repair Services

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