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M and C Cleaning Services

Member | 565 inquiries |
Janitorial Services

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6657 Gundry Avenue
Long Beach, CA 90805 | Get Directions

(310) 227-1791

http://www.longbeachjanitorial...

Monday-Saturday:
7:00 AM - 7:00 PM

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 04/09/2009
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 11/6/2014 Ron W.

M & C does a splendid job.

My experience with other Cleaning Services is that once they start they slack off after awhile. They really don’t do what they are supposed to as stated in the contract: They just rush in and empty trash cans; They don’t dust every day, they let dirt and residue on the walls get out of hand, they don’t even Vacuum every day. Not M & C Cleaning Services.M & C Cleaning Services has been our cleaning service for a few years. M & C cleans a couple of our suites here in Long Beach on a daily basis and also when we have an apartment that needs to be cleaned before showing. M & C does a splendid job. Maria the Owner is a very nice person and pays attention to detail. Just recently she noticed that the tile in our lobby was dingy looking and did something extra to brighten it up. I said wow to myself she never disappoints. I was impressed but not surprised that she took the initiative on her own to do this. Maria checks with me from time to time just to ask how everything going. I would not hesitate to refer M & C Cleaning Services to any one that is looking for a great cleaning service for their residential or commercial properties.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against M and C Cleaning Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

M&C Cleaning Services offers reliable residential and commercial cleaning services. M&C Cleaning Services provides all labor, supervision, material and equipment necessary to assure complete satisfaction to their customers.

Primary Contact:	Maria Castillo (Owner)
Business Started:	4/9/2009
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About M and C Cleaning Services

M&C Cleaning Services agrees to provide all labor, supervision, material, and equipment necessary to assure performance of specified cleaning service for the customer. This shall include all services.

Before we start...All of our cleaners are thoroughly trained to perform each cleaning task as well as on important safety issues. Our goal is to clean each customer facility professionally and safely.

During the start..We know a seamless, no-hassle start-up is important to every customer. So at M&C Cleaning Services, we combine up-front preparation and training with strong management and direction to ensure a smooth, successful start-up.

After the start...A systematic approach to keep your building or home looking good! At M&C Cleaning Services, we offer strong management and quality control to plan for, and not lose track of the many necessary cleaning details.

We look forward to the opportunity of becoming a trusted and valued partner in improving and maintaining the appearance of your building. Please call if you have any questions, or need additional information as you review your proposal.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

M & C Cleaning Services

M&C Cleaning Services

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Other Categories:

House Cleaning

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